Refund policy

Return and Refund Policy

At GVM SUPPLY, we want you to be satisfied with your purchase. Eligible items may be returned within 30 days of delivery.

Return Eligibility

To qualify for a return, the item must be:

Unused and in the same condition in which it was received.
In its original packaging.
Complete with all accessories, manuals, cables, and included parts.
Accompanied by proof of purchase or the order number.

Items showing signs of misuse, installation damage, modification, excessive wear, or missing components may not qualify for a refund.

Starting a Return

Before sending any item back, contact us through the Contact Us page and include:

Your full name.
Order number.
Reason for the return.
Photos or videos when the item is damaged, defective, or incorrect.

Do not return products without receiving return instructions from us first.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. Contact us promptly if the item is defective, damaged, or different from what you ordered.

After reviewing the information provided, we may offer a replacement, refund, or another appropriate solution.

Return Shipping

Customers are responsible for return shipping costs for unwanted items, ordering mistakes, or changes of mind.

If the product arrived damaged, defective, or incorrect, GVM SUPPLY will review the case and provide instructions regarding return shipping.

Original shipping charges are non-refundable unless the return results from an error by GVM SUPPLY.

Refunds

Once the returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times vary by bank or payment provider and may take several business days to appear.

Non-Returnable Items

The following items cannot be returned:

Used, installed, modified, or damaged products.
Items missing original packaging, accessories, or components.
Gift cards.
Clearance or final-sale items clearly identified as non-returnable.
Products returned more than 30 days after delivery.

Exchanges

We do not guarantee direct exchanges. The fastest option may be to return the eligible item and place a new order after the return is approved.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after the order has entered processing or has shipped.